Privacy Policy

1. Introduction

Novos Publishing LLC ("Novos," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with our services, products, and platforms.

This Privacy Policy applies to all services provided by Novos Publishing LLC, including our website at novospublishing.com, subsidiary websites, mobile applications, live seminars, digital content, and any other platforms or channels through which we offer our products and services (collectively, the "Services").

By using our Services, purchasing our products, or engaging with our content, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1.1 Our Commitment to Privacy

At Novos Publishing LLC, we believe that privacy is a fundamental right. We are committed to being transparent about our data practices and providing you with meaningful choices about how your personal information is collected and used.

1.2 Scope of This Policy

This Privacy Policy covers all personal information collected through our various touchpoints, including:

• Our primary website and subsidiary websites
• Mobile applications and digital platforms
• Live seminars, workshops, and educational events
• Email communications and newsletters
• Social media interactions and campaigns
• Customer service and support interactions
• Payment processing and transaction data
• Marketing and promotional activities

1.3 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you through appropriate channels, and your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide Directly

We collect personal information that you voluntarily provide to us when you interact with our Services:

2.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information:

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including social media platforms, business partners, public sources, and third-party analytics services, which we combine with information we collect directly to enhance our understanding and improve our services.

3. How We Use Your Information

3.1 Primary Purposes for Data Processing

We use your personal information for various legitimate business purposes:

• Service Delivery and Account Management: Providing access to our Services, managing your account, processing requests, and delivering purchased products and content
• Communication and Customer Support: Communicating about your account, transactions, providing customer support, and sending important updates
• Content Personalization: Analyzing usage patterns to provide personalized recommendations and customize your experience
• Payment Processing: Processing transactions, managing subscriptions, handling refunds, and maintaining financial records
• Marketing Activities: Sending marketing communications about our products, services, and events (with your consent where required)

3.2 Analytics and Service Improvement

We analyze usage data to monitor performance, identify improvements, optimize user experience, conduct research and development, and protect against security threats and fraudulent activities.

3.3 Legal and Compliance Purposes

We may process your information to comply with applicable laws, respond to legal processes, and support general business operations including accounting, auditing, and administrative purposes.

4. How We Share Your Information

4.1 Sharing with Service Providers

We share your information with trusted third-party service providers who assist us in operating our business, including payment processors, cloud hosting providers, email services, analytics platforms, customer support services, and security providers. These providers are contractually obligated to protect your information.

4.2 Legal and Regulatory Sharing

We may disclose your information when required by law, to protect our rights and safety, or in connection with business transactions such as mergers or acquisitions.

4.3 Sharing with Your Consent

We may share your information with third parties when you have given us explicit consent, such as connecting social media accounts or participating in social sharing features.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with business partners, researchers, or other third parties for market research and service improvement.

5. Data Security and Protection

5.1 Security Measures

We implement robust security measures to protect your personal information:

• Technical Safeguards: Encryption, SSL technology, firewalls, intrusion detection, security assessments, and access controls
• Administrative Safeguards: Employee training, background checks, security policies, incident response plans, and vendor management
• Physical Safeguards: Restricted access controls, surveillance systems, environmental controls, and secure disposal procedures

5.2 Data Breach Response

We have established procedures for detecting, investigating, and responding to potential security incidents. In the event of a data breach that poses a risk to your information, we will take immediate action and notify you as required by applicable law.

5.3 Limitations of Security

While we implement comprehensive security measures, no system is completely secure. We encourage you to protect your own information by using strong passwords, keeping credentials confidential, and being cautious about sharing personal information online.

6. Your Privacy Rights and Choices

6.1 Access and Correction Rights

You have the right to request access to your personal information and to correct any inaccurate, incomplete, or outdated information. You can access and update much of your information directly through your account settings.

6.2 Data Portability and Deletion Rights

Where technically feasible and legally required, you have the right to receive your personal information in a portable format and to request deletion of your information under certain circumstances.

6.3 Communication Preferences

You can opt out of marketing communications at any time by unsubscribing from emails, updating your account preferences, or contacting us directly. You also have choices regarding cookies and tracking technologies as described in our Cookie Policy.

6.4 Exercising Your Rights

To exercise your privacy rights, contact us using the information provided at the end of this policy. We will respond within required timeframes and may need to verify your identity before processing certain requests. We will not discriminate against you for exercising your rights.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of information and applicable legal requirements.

We follow data minimization principles and have implemented automated systems to ensure information is deleted when no longer needed. When information reaches the end of its retention period, we securely delete or destroy it using industry-standard methods.

8. International Data Transfers

As a company providing global services, we may transfer your personal information to countries other than your country of residence. When we transfer information to countries with different data protection levels, we implement appropriate safeguards such as standard contractual clauses and other legally recognized transfer mechanisms.

9. Children's Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. For users between 13 and 18, we may require parental consent for certain activities. We comply with applicable children's privacy laws, including COPPA.

10. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collection, the right to delete personal information, the right to opt-out of sales (though we do not sell personal information), and the right to non-discrimination.

California residents can exercise these rights by contacting us using the information below. We will verify your identity and respond within required timeframes.

11. European Union Privacy Rights

We comply with the General Data Protection Regulation (GDPR) for EU residents. We process personal information based on various legal grounds including consent, contractual necessity, legitimate interests, and legal obligations.

EU residents have additional rights including the right to object to processing, restrict processing, and data portability. You also have the right to lodge a complaint with your local data protection supervisory authority.

12. Contact Information

For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

We are committed to responding to privacy-related inquiries in a timely manner. We will acknowledge receipt within 48 hours and provide a substantive response within 30 days, or as otherwise required by applicable law.